For any game related issues, please submit a ticket by clicking on the “Submit A request” button at the bottom of the article page.
Once you do, you will be asked to log in with your Nexon Email or ID and your Nexon Password. If you do not have a Nexon account, you will be asked to create one. You cannot submit a ticket unless you have an account and are logged in to the account.
Please give as much information as you can, and fill out all of the fields.
After submitting your query, our dedicated team of professionals will get back to you as soon as possible.
Please note that Counter-Strike Nexon: Zombies is using the Steam system for account and payments, and Nexon Support will not be able to access information regarding your Steam account or about purchases made on the Steam platform. For any Steam related issues, please use the following channel to contact their Support Team: https://help.steampowered.com/en/