Thank you for your interest in Counter-Strike Nexon: Zombies!
For any game related queries that you want to address to our customer support, please first create a Nexon Europe Account here: http://en.nexoneu.com/NXEU.aspx?PART=/Main
After you have successfully created your account and logged in, please go to the official Counter-Strike Nexon: Zombies Support page: http://support.csnz.nexoneu.com/
Please give as much information as you can, and fill out all of the fields.
After submitting your query, our dedicated team of professionals will get back to you as soon as possible.
Please notice that Counter Strike Nexon: Zombies is using the Steam account system and the steam system for payments. Please understand that we cannot access information regarding your steam account or about purchases made on the steam platform. You need to contact the helpful guys from the steam support for those cases.
Your Counter-Strike Nexon: Zombies Support Team