Technical Support

Other

• Getting a Process List
• Getting a Traceroute
• Video Issues
• How to take a screenshot in Windows
• How to create a DxDiag Report in Windows
• Having an issue? Repair your game files!

See all 8 articles

Crash / Disconnection

• While playing, the game shuts down without an error message. Afterwards 2 files are missing, and after updating\downloading them it repeats all over again. How do I solve this?

Download and Installation Issues

• Where can I find the Nexon Launcher?
• What are the Minimum System Requirements for Counter Strike Nexon: Zombies?
• OpenGL is causing problems! Where is D3D for my video settings?

Log In / Game Launch

• How to perform a clean boot
• Error 999 When Signing In With Steam
• Hack sensor is giving me an error (It is not defined, Failed to start the driver for hack blocking, Can not connect to the server)
• Hack Sensor - Memory change is detected in the protection module

Connection Issues

• Release/Renew IP and Flush DNS
• Better a wired than a wireless connection
• An error about "Game requires Steam" appears when I try to play
• An error appears stating "Connection to the server has been terminated. Please launch the game again." How do I solve this?
• Experiencing connection issues? Firewall may be blocking required ports